Current Information

Information about fraudulent acitivities

Aareal informs about current fraudulent activities: unauthorised direct debits following ping transactions via PayPal payment service. Please check your account statements!

Dear Sir or Madam,

Within the framework of our regularly carried out management of accounts, we have noticed that there is an increased number of transfers of one-or two-digit cent amounts via the payment service PayPal to Aareal Bank account holders at the moment. Those so-called ping transfers are usually fraudulently initiated and used to determine the existence and availability of payee accounts. The successful posting of these small payments indirectly confirms that an account is existent and could thus be used for fraudulent direct debits. This scam is currently on the rise, which is why we would like to ask you to thoroughly check your account entries and direct debits. If you detect an unauthorised direct debit, you can recall it by contacting us. To do so, please mark the debit booking information and send us a copy of the respective account statements to: Serviceteam1@aareal-bank.com.

Online banking has become a favourite target for scammers in recent years. We are therefore monitoring the banking systems and account movements very closely. However, there is no automated preventive solution for this scam tactic as it is not possible to block entries of just a few cents or individual account details. In your own interest and to protect your assets, please always check your account statements immediately in accordance with No. 11 (4) of our General Terms and Conditions.

Best regards,

Aareal Bank AG

Important notice after portal update

Sehr geehrte Damen und Herren,

nach dem technischen Update im Aareal Portal vom 14.08.2021 kann es vereinzelt dazu kommen, dass Links und Schaltflächen nach dem Login nicht reagieren. Bitte löschen Sie daher in Ihrem Browser sowohl die Cookies als auch die alten Cache-Einträge. Danach funktioniert das Aareal Portal wieder wie gewohnt.

Cache/Cookies löschen im Browser:

Edge: Einstellungen -> Datenschutz, Suche und Dienste -> Browserdaten löschen -> zu löschende Elemente auswählen -> jetzt löschen
Firefox: Einstellungen -> Datenschutz & Sicherheit -> Cookies und Website-Daten -> Daten entfernen -> leeren
Chrome: Einstellungen -> Datenschutz und Sicherheit -> Alle Cookies und Websitedaten anzeigen -> Alle Entfernen

Wir bitten, die Unannehmlichkeiten zu entschuldigen.

Important notice on cross-border payments to/from Great Britain and Northern Ireland

The transition period for the withdrawal of the United Kingdom of Great Britain and Northern Ireland (including Gibraltar) from the EU ends on 31 December 2020.
As currently no other agreement with the EU has been made, Great Britain and Northern Ireland count among the non-EEA-states as of 01 January 2021.
This entails the following changes:

For direct debit collections from Great Britain, Northern Ireland and Gibraltar, it is mandatory for the payee to indicate the payer's address in the data record.

Please also note that fees may apply for payments from/to Great Britain, Northern Ireland and Gibraltar, similar to fees charged for payment transactions with Switzerland.